Generally, a Eufy Robovac stops charging when dust and debris block the connection between your RoboVac and its charging dock. Also, if there’s a faulty dock, dead battery, or adapter, it may not charge.
Although Eufy RoboVacs have made a great name in the robot vacuum world, I found one of my RoboVacs stopped charging during our testing. And it raised several concerns about why it’s not charging and what’s causing this error.
In this guide, I put everything you need to troubleshoot your RoboVac when it stops charging. I have also included the causes that lead to this problem.
Why Is My Eufy Robovac Not Charging?
If your Eufy RoboVac is not charging, the vacuum or dock charging contacts are dirty and need cleaning. However, it could also occur due to a faulty power source, software bugs and if the temperature is too low or high, affecting the robot charging.
Sometimes, when the RoboVac battery is not positioned correctly, it can stop charging.
I understand how frustrating it can be for everyone; therefore, the easy fixes I have provided in this article will help you get your robot working again.
But before we jump into the troubleshooting tips, here are the common causes of charging problems in your robot vacuum.
Dirty Charging Metal Contact Points
Accumulated dust and dirt on the charging contacts of your robot vacuum can inhibit power transfer, preventing effective charging.
As a vacuum expert, I recommend regular cleaning of both your robot and its charger to maintain optimal charging efficiency.
Dead Battery or Charging Base
If either your robot’s battery or charger becomes defective, it will not charge. Over time, rechargeable batteries reach the end of their life cycle and require replacement.
Generally, replacing the batteries fixes the problem.
Faulty Power Source
Sometimes, if your robot isn’t charging, it could be due to a tripped power outlet. Test the outlet by using a different device or try another outlet.
Before exploring other troubleshooting methods, confirm that the outlet is functional and the charger is correctly plugged in.
Charging issues with your robot vacuum could also result from outdated system software or other glitches. Therefore, keeping your Eufy Robovac updated with the latest software is essential to prevent such problems.
You can fix most of these issues yourself and won’t require a professional to help. So, I recommend using our troubleshooting tips provided later in this article before you contact Eufy customer support or hire a professional.
How To Fix Eufy Robovac Not Charging?
I know how frustrating it could be if your robot vacuum has stopped charging. Use the below solutions to fix your Eufy RoboVac charging problem.
Try Changing the Power Outlet
Generally, wall outlets wear out after years of use. The plugging and unplugging of cords loosen the connections, causing permanent damage to the outlet.
I do have one such outlet in my apartment that was causing this issue.
However, you can quickly fix this problem by trying other wall outlets and see if that works. In my case, it worked, and I had to fix the wall outlet that was not working.
When the charging base of your Robovac is correctly connected to a functional outlet, you will see a solid white indicator light, which shows that the connection is proper and power is being supplied appropriately.
However, if you notice that the indicator light on the base is either off or flickering despite being connected to a working outlet, the fault is with the charging station.
Clean the Eufy Robovac Metal Charging Contacts
Eufy Robovacs have two metal connectors on the bottom of the robot that act as charging pins. These connectors often accumulate dust and moisture that acts as an insulating barrier, disrupting the flow of electrical current from the charging station to the battery.
This results in the failure of your robot vacuum from charging and can stop your vacuum from working once the battery drains out fully.
To Resolve Charging Issues with Your Eufy RoboVac
- Prepare Your Cleaning Solution and Cloth: Grab a microfiber cloth and some isopropyl alcohol.
- Clean the Robot’s Metal Contacts: Dampen the microfiber cloth with the isopropyl alcohol and gently rub it over the two metal contacts on the underside of your Eufy RoboVac for approximately two minutes.
- Dry the Metal Contacts: After rubbing, use a clean, dry cloth to wipe the contacts, ensuring no residue is left behind.
- Clean the Charging Dock’s Contacts: Repeat the same cleaning and drying process for the metal contacts on the charging dock.
- Test the Charging Process: Once both sets of contacts are clean and dry, manually place your Eufy RoboVac onto the charging dock and check to see if it begins to charge.
After thoroughly cleaning the contacts, your robot vacuum will resume charging as expected. If not, exploring other potential solutions to rectify the issue may be necessary.
Ensure That the Robovac Is Aligned Correctly on The Charging Base
If your Eufy Robovac is not charging, it might be due to incorrect alignment on the docking station. This can prevent the charging contacts from making proper connections, inhibiting the charging process.
When you manually place your robot vacuum on the charging base, the charging contact plates may fail to sit and connect with each other, causing no charging issue on your RoboVac.
Therefore, when positioning your robot on the dock, it’s essential to ensure that the charging plates on the vacuum and the charging station align correctly.
If you see an orange light that appears to “breathe” or pulse on top of the robot, it’s charging. Once the battery is fully charged, the light color changes to blue. So, always check for these visual cues to confirm if your Robovac is charging as expected.
Power Cycle The Charging Base
You can try power cycling the base station if the above solution doesn’t work. This process will help you resolve any glitches with the Eufy charging station, allowing it to reset its configuration parameters or recover from a critical error, such as a system crash or freeze.
Simply unplug the base station from its power source and wait for 30 to 60 seconds. This will allow the device to discharge its residual power fully.
Now, plug your Robovac back into the charging station and check if your RoboVac has resumed charging.
Make Sure The Power Button On RoboVac Is ON
If you have been using RoboVac for quite some time, you would have observed that there’s a power button under your vacuum. This button is for switching OFF your robot vacuum when you are going to pack it for a long time.
Eufy’s official site suggests that if your Eufy Robovac is unresponsive or fails to connect to the charger,
Toggle the power switch six times and gently shake the robot to remove any dust or debris that might have built up over time.
Now, switch the power switch ON and put your robot on charge. If your vacuum starts charging normally, you have fixed the issue. Otherwise, follow the below troubleshooting steps.
Check For a Worn Out Battery
Generally, a Eufy RoboiVac battery lasts for around 2 years. Sometimes, the battery can get worn out before the time due to heavy usage.
But before you buy or replace a battery in your Eufy RoboVac, you should check for these signs.
- The Red light on RoboVac with 4 beeps when connected to the charging base.
The red light with 4 beeps indicates a faulty battery that needs to be changed. (Here’s our guide for more details on Eufy RoboVac Red Light.)
Update RoboVac Firmware
Like our smartphones and other smart gadgets, we must update the RoboVac firmware for a smooth cleaning process without any issues or interruptions.
Sometimes, the charging issue is just a software glitch that can be easily fixed by updating your RoboVac software.
To update your Eufy RoboVac, connect your phone and Robovac to a strong internet connection and follow the below steps.
- Place your Robovac on its charging base.
- Open the EufyHome app on your mobile device.
- Select the Robovac that you want to update.
- Tap on the three dots at the screen’s top right corner.
- Choose the ‘firmware update’ option.
Reset Your Eufy Robovac
Usually, a factory reset solves many problems with a device, such as charging issues, software issues, etc., but erases all the previous settings and information stored. When you reset a RoboVac, it will be restored to its original state as when you bought it.
Here’s how you can factory reset Eufy RoboVac models:
|Eufy RoboVac Models
|Instructions for Wi-Fi Reset
G10 Hybrid, G30, G30 Edge, G30 Verge, G30 Hybrid
|Hold down the PLAY/PAUSE button on the RoboVac for a duration of 10 seconds. The WiFi indicator light will start to blink blue slowly and a voice prompt will confirm the reset.
X8, X8 Hybrid
|Press and hold the PLUG and SQUARE buttons for 5 seconds or until you hear a voice prompt. The factory settings will be restored, and you will see the slow blue flashing of the WiFi status light.
|To reset the Wi-Fi connection, press and hold the ON/OFF and PLUG buttons together for 3 seconds. A voice prompt will indicate the successful Wi-Fi reset, accompanied by a slow blue flash of the Wi-Fi status light.
|Bounce series WiFi-enabled models: RoboVac 15C, RoboVac 25C, RoboVac 30C, RoboVac 35C, RoboVac 15C MAX, RoboVac 25C Max, RoboVac 30C MAX
|To do a Wi-Fi reset, press and hold the ON/OFF button on the RoboVac for 10 seconds. Once the Wi-Fi connection has been reset, you will hear a beep sound, and the Wi-Fi status light will flash blue slowly.
Contact Customer Support
If you tried all our troubleshooting methods but failed to resolve the charging issue with your Eufy RoboVac, it may be a hardware issue.
If your RoboVac is still under warranty, you can use this by contacting the Eufy customer support team to make a warranty claim.
However, if your warranty period has expired, consider seeking help from a third-party repair expert.
Alternatively, investing in a new robot vacuum for your home may be more cost-effective.
How Do I Know If My EUFY RoboVac Is Charging?
The color indicator light will blink orange when Your Eufy RoboVac is charging and turns to solid blue light when it charges fully.
How Do I Know If My Eufy Battery Is Bad and Needs Replacement?
Eufy Robovac, like any other robotic vacuum, relies heavily on its battery for optimal performance.
However, over time, the battery may start to show signs of wear and tear that could affect the functionality of your device. So, how can you tell if your Eufy battery is going bad?
Here are some signs to watch out for:
Quick Battery Drain
Your Eufy battery might be on its last legs when it drains unusually fast. If your Robovac runs out of power 10-15 minutes into a cleaning task, it clearly shows that the battery isn’t holding charge as it should.
Red Light and Four Beeps
When connected to the charging base, a red light and four beeps indicate a battery issue. Similarly, the battery likely needs replacement if your robot gives out four beeps even when fully charged.
Unimproved Performance After Battery Reset
Resetting the battery is often a suitable solution to minor battery issues. However, if your Robovac’s performance doesn’t improve even after a reset, it indicates that the battery is bad.
Just like any other electronic device, the Eufy Robovac’s battery has a limited lifespan. If your battery is old enough, and you’ve noticed a decline in your Robovac’s performance, it’s time for a battery replacement.
These symptoms clearly indicate that your Eufy battery is bad and needs to be replaced. Also, you should always ensure to use genuine Eufy batteries for replacement to maintain the efficiency and longevity of your RoboVac.
How Long Do EUFY Vacuum Batteries Last?
The Eufy RoboVac batteries can last up to 2 years, depending on usage and maintenance.
Usually, the lifespan of a lithium-ion battery ranges from 300 to 500 charging cycles. It takes around 5-6 hours to charge fully, but it’s worth noting that the performance of these rechargeable batteries tends to decrease over time. (Source)
The duration of cleaning on a single charge depends on various factors, such as the mode, type of flooring, and layout.
For example, when you use the BoostIQ mode in your Eufy RoboVac, designed for cleaning thick carpets, it will consume more battery power and thus drain the battery faster than the standard operation mode.
Here’s a table showcasing the battery run time of different Eufy RoboVac models on a single charge:
|Eufy RoboVac Model
|Battery Run Time on One Charge
|Up to 100 minutes
|Up to 100 minutes
|Clean RoboVac G40 Hybrid+
|Up to 100 minutes
How Do I Manually Charge My Eufy RoboVac?
While the vacuum robot is designed to automatically return to the charging station when the battery runs low, there might be instances when you want to initiate the charging process manually.
Here’s how you can do so:
Using the Remote or Smartphone App
You must use your Eufy RoboVac’s remote control or the smartphone app to start the charging process manually.
- Look for the ‘Home’ button on either of these devices.
- Once you press the ‘Home’ button, the robot vacuum will autonomously navigate back to its charging station and connect itself to the charger.
Remember that manually charging your Eufy Robot Vacuum can be especially useful if you want to ensure it is fully charged before a cleaning task or if you’ve noticed that the battery is draining faster than usual.
It’s a simple yet effective way to prepare your robot vacuum for any cleaning challenge!
Can EUFY Robovac Battery Be Replaced?
Yes, you can replace the Eufy Robovac battery by unscrewing the back cover and inserting the new replacement battery. (Here’s the battery you need.)
- Dust, hair, or dirt can accumulate on the charging ports, disrupting the charging system. Regularly cleaning the metal contacts on the RoboVac and its charger can maintain optimal charging efficiency.
- The RoboVac might not charge due to a faulty power outlet or system bugs. Trying to change the power outlet or testing it with a different device is recommended to ensure it’s functional.
- A dead battery or a faulty charging base could also be the cause. Over time, rechargeable batteries reach the end of their life cycle and require replacement.
- Outdated firmware can lead to charging issues. Keeping the Eufy RoboVac updated with the latest software is essential to prevent such problems.
- The RoboVac might not be positioned properly on the charging dock. When placed manually, the charging contact plates may fail to connect, inhibiting the charging process.
- The charging process could be affected if the temperature is too low or high.
If these steps don’t resolve the issue, it’s recommended to contact Eufy customer support or hire a professional for help.