ONN TV Remote Not Working: Why & How To Fix

Walmart’s ONN Roku TVs are becoming increasingly popular among consumers looking for good quality smart televisions at an affordable price. But, like all electronics, they can have their issues – including the ONN TV Remote stopped working. But this can be easily fixed.

Your ONN TV remote might not be working due to dead batteries, an obstructed signal path, or damage to the remote. It could also be an issue with the remote sensor on your TV.

Read on to learn why the ONN TV remote may not be working, and how to fix it.

Why Is My ONN TV Remote Not Working?

Why Is My ONN TV Remote Not Working

There are a myriad of reasons as to why your ONN TV may not be working. They include: 

Battery Issues

If your ONN TV remote is not turning on, you may need to replace the batteries. Make sure you are using the correct type of battery for your model.

It’s also important to make sure that the batteries are properly installed in the remote – they should be aligned correctly and seated firmly in the battery compartment.

Dirty Connections

It’s possible that your remote is not working due to a dirty connection. Check the infrared sensor on the remote and make sure it’s free from dust or other debris.

You can use a soft cloth to gently clean off any dirt or debris you may find.

IR Issues

If your remote is not working, it could be due to IR (infrared) interference.

Make sure that the remote has a clear line of sight with the TV and that there are no objects blocking the signal.

You may also want to make sure you are operating the remote within its range limit – typically 10-15 feet.

Object Blocking The Infrared Light

Sometimes the infrared light can be blocked by an object placed in front of it.

Make sure that nothing is blocking the remote’s infrared light.

If there is something in the way, move it or remove it and test your ONN TV remote again.

Stuck Buttons

If some buttons on your ONN TV remote aren’t working, it could be due to stuck buttons.

Inspect the remote for any stuck or jammed buttons and see if they can be pushed back into place.

If that doesn’t work, you may need to purchase a new remote.

Outdated Software

It’s possible that your remote is not working because the software on your ONN TV is out of date.

Check for any available updates and install them if necessary. This should help resolve many issues related to remote functionality.

Broken or Damaged Remote

If the batteries and connections are all in working order, it’s possible that the remote itself is malfunctioning.

In this case, you may need to purchase a new ONN Roku TV remote.

Regardless of the underlying problem with your remote control, you can follow the steps below to simultaneously diagnose the issue and return the remote to working order in no time. 

How To Fix ONN TV Remote Not Working? [12 Troubleshooting Ways]

How To Fix ONN TV Remote Not Working

If your ONN TV remote is no longer turning on the TV or controlling it effectively, it’s time to find a solution to get you back to enjoying your Roku entertainment system!

Follow the steps below to get your ONN remote to work:

Check The Batteries

Check The Batteries

First things first, check the remote’s batteries. Make sure they are in the correct position and use a dry cloth or a toothpick to scrape out any corrosion on the springs. 

If the batteries are more than a few months old, replace them with new batteries as they might be weak or dead.  

Do A Power Cycle On The Remote 

Do A Power Cycle On The Remote 

You can do a power cycle on the remote control, also known as a soft reset, which gets any excess electricity out of the device. To do this: 

  • Remove the batteries from the remote.
  • Press and hold down the remote’s power button for 30 seconds. 
  • Put the batteries back in. 

See If The Buttons Are Stuck Or Damaged

See If The Buttons Are Stuck Or Damaged

If one or more button is stuck down it can prevent the entire remote from working, so push each of them to make sure none are stuck in the “on” position. 

If you think a button might be damaged, remove the batteries, then use a flat head screwdriver to pop open the remote.

Carefully remove the circuit board and check for any damage and swab with 99.9% isopropyl alcohol to wipe away any dirt or dust.  

Reset The TV Without A Remote

Reset The TV Without A Remote

Resetting the ONN TV could shock it into working with the remote again.

To reset the TV without using a remote, hold down the power button on the TV (usually located on the lower back or underside of the set) until the TV turns off.

Then, unplug it from the wall and leave it unplugged for at least 60 seconds before plugging it back in. Then see if it works.  

Clear The Cache / Reset With The Remote

Clear The Cache

It could be your TV is stuck in standby mode and you need to clear your cache. You can clear the Roku TV cache files using the remote control and a very specific sequence of keystrokes. But wait – your remote is not working!

That’s OK – download the Roku remote app on your phone (or a similar generic remote app) to do this.

When the app is ready, perform this sequence:

  • Press the Home button 5 times.
  • Press the Up Arrow button once.
  • Press the Rewind button twice
  • Press the Fast Forward button twice.  

Wait a few seconds and then, if this worked, the TV should restart and turn on and hopefully the remote starts functioning normally. If it didn’t work…try again!

Some consumers report trying this at least three times in a row before it finally worked.  

You can also run a system restart from the menu:

  • Navigate to the Home screen.
  • Go to System > Settings > Power > System Restart.
  • Select Restart

Perform A Factory Settings Restart 

If the above reset didn’t work, you might try returning the ONN TV to its factory settings.

But proceed with caution here, as this will delete all your data and settings and return the device to the original condition it was in before you bought it.

To do this:

  • Go to the Home screen.  
  • Go to System > Settings > Advanced System Settings > Factory Reset.
  • Select Factory Reset Everything

Check For System Updates

Check For System Updates

Using your remote app, you can check the ONN TV for any system updates as outdated software may be interfering with your remote’s ability to function, especially if you are using one of the newer onn roku tv remotes (voice enabled).

To update the ONN Roku TV:

  • Navigate to the Home screen.
  • Go to System > Settings > System > System Update
  • Select Check Now. 

If the system prompts you that there is an update available, follow the steps to perform the update and restart the television.  

Clear The Path Between The Remote And The Television

This one seems simple, but it can’t hurt to try!

Check the line of sight between your remote and the ONN TV to make sure there are no objects blocking the remote from communicating with the television’s receiver.

The IR receiver is usually on the bottom of the TV, so it’s common for an object to be accidentally placed in front of it.  

Make Sure The IR Emitter Is Working

There are two types of Roku remotes: the newer ones communicate via Wi-Fi, and the older ones work via IR or “infrared.” 

If there is a clear dark section of plastic at the end of your remote, you have an older IR model. . Check that part of the remote to make sure it’s not damaged.  

The human eye cannot see infrared! So, you’ll need to use your smartphone’s camera app and point it at the emitter on the remote when you press down on the buttons to see if it’s emitting a signal.

If there is no signal, and you’ve exhausted every other option on this list, it’s time to buy a new remote!

Re-pair Your Remote With The ONN TV

Re-pair Your Remote With The ONN TV

If you have a newer version of the remote, such as a Wi-Fi or Advanced Voice remote, you can try re-pairing it with the ONN TV. 

First, figure out which kind of remote you have. Remove the back panel as though changing the batteries.

If there is a remote pairing button on the bottom right, you can do the following: 

  • Turn off and disconnect the ONN TV.
  • Wait 15 seconds, then plug it back in and turn it on. 
  • On the Home page, hold down the button in the battery compartment for about five seconds. The light should start blinking, meaning it’s been paired.

If there is no button inside the battery compartment, then do this: 

  • Turn off and unplug ONN TV.
  • Remove the batteries from your remote and wait 30 seconds. 
  • Plug the TV back in and turn it on. 
  • Re-install the batteries in the remote.

Buy A New Replacement Remote  

This is always an option if you just don’t want to go through the hassle of trying to fix the remote. 

Replacement remotes are available from Walmart starting at just $7.97. 

Contact ONN TV Customer Support

Roku customer support

After you have gone through all these steps and the remote still isn’t working, contact ONN Roku TV support for additional help.

ONN / Walmart support can be reached online at https://onntvsupport.com, via phone at 1-844-334-2355 (9am – 9pm ET daily), or via email at customerservice@onntvsupport.com.

Why Did My TV Remote Suddenly Stop Working?

Why My ONN TV Remote Suddenly Stop Working

Your ONN TV remote can stopped working due to several reasons. The most common ones are dead or weak batteries, obstruction in the path of the remote signal, or damage to the remote control itself. It could also be an issue with the remote sensor on the TV.

Try replacing the batteries and ensure there’s nothing blocking the signal path. If the problem persists, the remote might be damaged or the TV’s remote sensor might be faulty.

Can I Ise My Phone As A Remote For My ONN TV?

If you’re looking for an easy way to control your Onn TV, you may be wondering if it’s possible to use a smartphone as a remote. The answer is yes!

Onn TVs come with their own remote control, but you can also use your phone or tablet as a universal remote.

Using your phone or tablet as a universal remote is an easy way to control your Onn TV. All you’ll need is a compatible app like AnyMote Universal Remote or Peel Smart Remote.

What To Do When Your ONN Remote Is Not Working?

If your onn TV remote isn’t working, the first thing to do is check the remote batteries. Replace them if necessary.

It’s also possible that there may be something blocking the signal from your remote to your Onn TV. Make sure nothing is obstructing the signal between your remote and TV.

If you’re still having Roku TV remote problems, you may need to reset it.

How Do I Reset My ONN Roku TV Remote?

How Do I Reset My ONN Roku TV Remote

To reset your ONN remote, start by taking out the batteries.

Then, press and keep holding the power button for a full minute.

After that, put the remote’s batteries back in. Your remote should now be reset.

Can I Get A Universal Remote For My ONN TV?

You can get a universal remote that will work with any Onn TV and this is a great solution if your original Onn TV remote is lost or damaged.

If you are planning to buy a universal remote for your ONN TV make sure to check the compatibility before purchasing one.

How Do I Program A New Remote To My ONN TV?

How Do I Program A New Remote To My ONN TV

If you need to program a new Onn TV remote, follow these steps carefully:

  1. Turn on your TV you want to control.
  2. Press and hold the Program button on your ONN remote until the Power button lights red.
  3. Press device type button on the ONN remote that matches your device.
  4. Aim the remote at your device and press and hold the OK button. The remote will automatically test codes until it discovers one that’s compatible.
  5. Release the OK button once a suitable code has been detected. Your device is now linked with your ONN remote.
  6. Test the remote to ensure all buttons are functioning properly. If they aren’t, repeat the process until you find a code that works.


If you find your ONN TV remote is not working, it could be due to a battery issue, a jammed button, a broken remote, infrared issues, outdated software or more. Fortunately, you can usually fix this by doing the following:

  • Check the batteries and buttons.
  • Power cycle the remote. 
  • Reset the TV. 
  • Perform system updates. 
  • Clear the path between the remote and the TV. 
  • Make sure the infrared is working.
  • Re-pair the remote with the television.  

If none of these options are successful, it’s time to contact customer support or buy a new remote. 

Keshav Krishnan

I am an Engineer and passionate about Smart Homes and Home Improvements and spent years using, designing & working with Smart Home devices. I am on a mission to make Home Automation easy and affordable for everyone.

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